info@imperialk9security.co.uk

Privacy Policy

Effective date: 9 December 2024

Imperial K9 Security Services Ltd is committed to safeguarding your privacy and protecting your Personal Data.

All Personal Data is processed in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and any other applicable legislation relating to the protection of personal information. This includes any laws that amend or replace existing data protection requirements.

If you wish to know what Personal Data we collect and hold about you, or if you wish to exercise any of your rights under data protection law, you may contact us at info@imperialk9security.co.uk

Data Controller

Imperial K9 Security Services Ltd is the Data Controller responsible for determining how and why your Personal Data is processed.

We use Personal Data to deliver and improve our services, manage enquiries, meet legal and contractual obligations, and operate our business effectively. By using our website or services, you acknowledge and accept the processing of information in accordance with this Privacy Policy.

Any terms used in this Privacy Policy have the same meaning as those defined in our Terms and Conditions, which apply when our services are provided.

Definitions

Any information relating to an identifiable living individual, either directly or indirectly.

Information collected automatically as a result of using our website or services, such as page visit duration.

Small text files placed on your device to help websites function efficiently and improve user experience.

The organisation that determines the purposes and methods of processing Personal Data.

A third party that processes Personal Data on behalf of the Data Controller.

An individual whose Personal Data is processed.

Any individual accessing or using our website or services.

Information Collection and Use

We collect different types of information for various purposes in order to provide and improve our services.

Types of Data Collected

Personal Data

When you use our website or engage with our services, we may request certain information that can be used to identify or contact you or your organisation. This may include:

First and last name Company name

Email address personal and business Telephone number personal and business Address including city county and postcode Cookies and usage data

Service related information

Website or site access details where required for service delivery

How We Collect Information

Personal Data may be provided to us in the following ways:

By completing enquiry or contact forms By requesting quotations or services

By corresponding with us via email or telephone By subscribing to updates or communications

By using our website on desktop or mobile devices where location data has been permitted

Where appropriate, we may contact you with service updates, newsletters, or marketing communications. You may opt out of such communications at any time.

Usage Data

We may also collect information about how our website is accessed and used. This may include IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and other diagnostic data.

Cookies and Tracking Technologies

We use cookies and similar technologies to monitor activity on our website and to store certain information.

You can configure your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain areas of our website.

Cookies used may include:

Session cookies to operate the website Preference cookies to remember settings Security cookies to protect users and systems

Use of Personal Data

Imperial K9 Security Services Ltd uses Personal Data for the following purposes: To provide and manage our services

To notify you of changes to our services

To respond to enquiries and provide customer support To analyse website usage and improve performance To monitor and maintain service security

To detect prevent and address technical issues

To provide information about related services unless you have opted out

Retention of Data

Personal Data is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, regulatory, and contractual obligations.

Usage Data is typically retained for shorter periods unless required to improve security, functionality, or comply with legal requirements.

In certain cases, limited information may be retained to meet legal obligations or prevent fraud.

Transfer of Data

Your information, including Personal Data, may be processed and stored on systems located within the United Kingdom or in other jurisdictions where data protection laws may differ.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information.

By submitting your Personal Data, you consent to its transfer and processing as described in this Privacy Policy.

Disclosure of Data

Legal and Regulatory Requirements

We may disclose Personal Data where required to do so by law or where disclosure is necessary to: Comply with a legal obligation

Protect the rights or property of Imperial K9 Security Services Ltd Prevent or investigate wrongdoing

Protect the safety of users or the public Protect against legal liability

Lawful Basis for Processing

We process Personal Data on the following lawful bases:

Compliance with legal obligations

Legitimate business interests where these do not override your rights Consent where required

Our legitimate interests include responding to enquiries, improving services, optimising our website, and operating our business efficiently.

Security of Data

We take reasonable and appropriate measures to protect Personal Data through technical and organisational safeguards.

While we strive to protect Personal Data, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Clients of Imperial K9 Security Services Ltd

Where services are provided to clients, a Statement of Works and Terms and Conditions apply. These include data protection provisions aligned with this Privacy Policy.

Your Data Protection Rights

You have the right to:

Access your Personal Data

Request correction of inaccurate data Request deletion of your data Restrict or object to processing Request data portability

Withdraw consent at any time

Requests may be made by contacting info@imperialk9security.co.uk. We may request proof of identity before responding.

Service Providers

We may use third party companies and individuals to support our services, including IT providers, hosting services, analytics platforms, and communication providers.

These service providers are permitted to access Personal Data only to perform tasks on our behalf and are contractually required to protect your information.

Analytics and Advertising

We may use analytics services such as Google Analytics to monitor and analyse website usage. You can opt out of Google Analytics tracking using browser based tools provided by Google.

We may also use remarketing or advertising services that rely on cookies to deliver relevant content. You can manage advertising preferences through your browser or platform settings.

Business Transfers

If Imperial K9 Security Services Ltd is involved in a merger, acquisition, or sale of assets, Personal Data may be transferred as part of that transaction. Where required, you will be notified.

Links to Other Websites

Our website may contain links to external websites. We have no control over and are not responsible for the privacy practices or content of third party sites.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect Personal Data from children.

If we become aware that Personal Data has been collected from a child without appropriate consent, we will take steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page and become effective when posted.

You are encouraged to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us through our website or by email.

Making a Complaint

If you are dissatisfied with how we process your Personal Data, you may raise your concern with us directly.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office: Telephone: 0303 123 11113

Website: https://ico.org.uk/concerns/

Post: Information Commissioner’s Office Wycliffe House

Water Lane Wilmslow Cheshire SK9 5AF